Frequently Asked Questions

This depends on the type of license you have purchased. A 'small' license allows up to 80 students registered under your account, a 'medium' license up to 200 and a ‘big’ licence for up to 500. Or you may be on a custom enquiry. Feel free to contact us if you would like more or less student accounts to suit what you need.

At this stage, no. Make sure to save your work as you go along!

Yes. Contact us and we can set up individual accounts for all teachers for your school who are using Sound infusion under the same licence.

Chrome is recommended, but Firefox and Safari should also work. Internet Explorer and Microsoft Edge are not supported.

Sound Infusion utilises an archive of thousands of high quality samples (48khz – 24 bits – stereo). When previewing samples within the app, the program uses lower resolution OGG files to conserve bandwidth. When you export your project, the program will ‘mix down’ these files so that the final product is of higher quality.

Yes - Google Classroom is also supported.

Yep!

This is an interactive repository of different instruments with cultural notes attached. Note that at the moment not every instrument sampled in the app is featured on the map – we’re working on expanding it as we speak!

No – you will need to make sure you are saving your work periodically, and be careful not to accidentally exit the window!

While most instruments are widely used in multiple countries, Sound Infusion lists each instrument under the country it is most likely to be found in.

First ensure you have added them correctly as your students. They should be invited via the ‘Manage Team’ panel on the dashboard, which will allow you to monitor their Sound Infusion accounts and projects; do not direct students to sign up for individual accounts themselves. Using spaces in the username is also not recommended as this can cause issues sometimes (e.g. instead of John Boyle, try to use alternatives like John-Boyle or [email protected]).

You can also try signing in with one of the students’ account on your system to see if there is any authentication problem in using those credentials.

Sound Infusion differs from other similar digital audio workstation (DAW) tools (e.g. Garage Band) in that it is purely browser-based. It does not require any installation, instead running on the cloud and continuously drawing resources such as sound files from our servers via the internet – unlike most DAW programs which are able to interact directly with your device’s physical resources such as its RAM and CPU.

In short, Sound Infusion being web-based has a lot of benefits; by removing the need for installation it is extra secure, convenient, and portable. But conversely this also means that the quality of its performance relies heavily on the internet. If you’re really struggling with lag, try reducing your bandwidth consumption by closing unnecessary tabs and pausing any background downloads.

Ensure that you have been saving your work and have given it a suitable name. Sound Infusion does not have an auto-save function.

First, try to rule out any common reasons for error. Does your school have a strong firewall that is blocking access to the website? Do you have an excessive number of tabs open in your browser that may be causing the app to crash? You may also want to try getting in touch with your school’s IT department just in case they are able to help.

If you’ve tried all the above to no avail, please contact us at [email protected] with a detailed description of the issues you’re experiencing and we’ll get back to you ASAP!